Here at Viewpoint we’re all part of a diverse and friendly community. And as a member of that community you can play your part by getting involved. We’ll listen to what’s on your mind and constantly adapt to ensure we continue to provide the services you want. Your feedback is key to all we do and there are many ways to get involved. A summary of our Tenant Participation Strategy can be found here.
Your opinion is both valuable and important to us. Simply register an interest in anything from interviewing to repairs and we’ll get in touch when the opportunity arises. Please contact the housing department if you’d like to get involved.
Did you know that every time we arrange a repair we ask tenants to fill a short feedback form? And every quarter one lucky tenant gets a £50 M&S voucher for returning the form to us. You could be our next winner. So don’t miss out, make sure you send us your repairs feedback.
Tenant led Scrutiny within Viewpoint is well established and two Scrutiny reviews have been organised since 2015. Using the information gained through the process we have been able to influence change and improve services, as well as increase tenants’ understanding of services. We have members of staff trained to deliver the Scottish Government’s Stepping up to Scrutiny programme, and support for Scrutiny groups has been provided by independent support from the Tenant Information Service (TIS). The work of the Repairs Service Improvement Group has been recognised nationally by the Chartered Institute of Housing (CIH), TIS and Tenant Participation Advisory Service (TPAS) and used as a good practice example of Tenant Scrutiny. The Tenant Care and Role of Coordinator Scrutiny Group findings were used to shape the developing new Care at Home Service being delivered to our tenants in Edinburgh from 2017.