Here at Viewpoint we’re all part of a diverse and friendly community. And as a member of that community you can play your part by getting involved. We’ll listen to what’s on your mind and constantly adapt to ensure we continue to provide the services you want. Your feedback is key to all we do and there are many ways to get involved. A summary of our Tenant Participation Strategy can be found here.
If you would like any further information or just a chat about how to get involved then please telephone 0131 662 5142 to speak to our Tenant Participation and Communications Co-ordinator or email: tp@viewpoint.org.uk
We maintain lists of tenants interested in engaging in a range of areas, including recruitment, communication and performance. Please let us know if you’d like to get involved.
Recruitment Volunteers consider job descriptions, assist with contract tender specifications and also participate in staff and contractor appointments. A copy of our Tenant Involvement in Staff Recruitment Policy can be found here.
Communication Volunteers work with staff to undertake investigations into all forms of communications, including methods, content and design.
Performance Volunteers investigate service issues raised by performance data and make recommendations to improve services.
Newspoint Working Group – volunteers will work with staff to produce an informative, interesting and attractive newsletter which is sent out to all tenants 3 times per year.
The group is for all our tenants living in Fife. The group have been in existence since June 2019 when the constitution was adopted and a committee was elected to co-ordinate the activity of the group.
The group will:
You can contact the committee by emailing them directly at FifeViewpointTG@gmail.com or by telephoning Viewpoints Tenant Participation and Communications Coordinator on 0131 662 5142, who will pass your request on for a return phone call to the chairperson or secretary.
The group is for all our tenants living in the Lothians. The group have been in existence since February 2020 when the constitution was adopted and a committee was elected to co-ordinate the activity of the group.
The group will:
You can contact the committee by emailing them directly at lothiantag@gmail.com or by telephoning Viewpoints Tenant Participation and Communications Coordinator on 0131 662 5142, who will pass your request on for a return phone call to the chairperson or secretary.
The Viewpoint Tenants Representative Group - or VTRG - is elected from each Viewpoint complex and works through a Committee. You can read more here.
Tenant led Scrutiny within Viewpoint is well established and two Scrutiny reviews have been organised since 2015. Using the information gained through the process we have been able to influence change and improve services, as well as increase tenants’ understanding of services. We have members of staff trained to deliver the Scottish Government’s Stepping up to Scrutiny programme, and support for Scrutiny groups has been provided by independent support from the Tenant Information Service (TIS). The work of the Repairs Service Improvement Group has been recognised nationally by the Chartered Institute of Housing (CIH), TIS and Tenant Participation Advisory Service (TPAS) and used as a good practice example of Tenant Scrutiny. The Tenant Care and Role of Coordinator Scrutiny Group findings were used to shape the developing new Care at Home Service being delivered to our tenants in Edinburgh from 2017.
You can play a big part in how we provide care by joining the recruitment panel and helping us chose the right housing staff. A copy of our Tenant Involvement in Staff Recruitment Policy can be found here.
We have a group of volunteers who work with staff to shape the style and content of our Tenant Conference, which is normally an annual event.
Unfortunately our 2020 conference has been cancelled due to Coronavirus.
Did you know that every time we arrange a repair we ask tenants to fill a short feedback form? And every quarter one lucky tenant gets a £50 M&S voucher for returning the form to us. You could be our next winner. So don’t miss out, make sure you send us your repairs feedback.
VTRG have been operating since 2008 and in 2011/12 they became a Registered Tenants Organisation in 2011. The VTRG operates through tenant representatives in individual areas.
The aims in their constitution are as follows:
