Here at Viewpoint we’re all part of a diverse and friendly community. And as a member of that community you can play your part by getting involved. We’ll listen to what’s on your mind and constantly adapt to ensure we continue to provide the services you want. Your feedback is key to all we do and there are many ways to get involved. A summary of our Tenant Participation Strategy can be found here.
We maintain lists of tenants interested in engaging in a range of areas, including recruitment, communication and performance. Please let us know if you’d like to get involved.
Recruitment Volunteers consider job descriptions, assist with contract tender specifications and also participate in staff and contractor appointments. A copy of our Tenant Involvement in Staff Recruitment Policy can be found here.
Communication Volunteers work with staff to undertake investigations into all forms of communications, including methods, content and design.
Performance Volunteers investigate service issues raised by performance data and make recommendations to improve services.
A steering group of Fife tenants is in the process of developing a constitution and code of conduct for the new Fife Tenants Group. The group is due to launch in late May/early June 2019.
The group will:
• have quarterly events that are open to all Viewpoint tenants in the area
• be supported by Viewpoint, as the Group desires;
• elect a small Committee to run the Group;
• have their own agenda reflecting tenants’ common issues;
• shape and take part in consultation activities, policy reviews and monitor key performance results; and
• examine results of consultation activities so tenants can see decisions are shaped by tenants
This new group is expected to be launched by early June 2019. All our Lothian tenants have been invited to volunteer to work on a constitution and code of conduct for the group, with an initial meeting scheduled to take place at Old Farm Court on Wednesday 1st of May 2019.
The group will:
• have quarterly events that are open to all Viewpoint tenants in the area
• be supported by Viewpoint, as the Group desires;
• elect a small Committee to run the Group;
• have their own agenda reflecting tenants’ common issues;
• shape and take part in consultation activities, policy reviews and monitor key performance results; and
• examine results of consultation activities so tenants can see decisions are shaped by tenants
Our next tenant conference will be held on the 27th of June 2019. Tenants are shaping the style and contents and suggested we introduce conferences for Fife and the Lothians to reduce traveling time, making it easier to come and cover local issues. Invitations to all tenants will be issued closer to the time.
Did you know that every time we arrange a repair we ask tenants to fill a short feedback form? And every quarter one lucky tenant gets a £50 M&S voucher for returning the form to us. You could be our next winner. So don’t miss out, make sure you send us your repairs feedback.
