Frequently asked questions

Moving into a care home is a big decision for you and your family and we’re sure you have plenty of questions. We’ve answered the most frequently asked ones here, but if yours isn’t among them, please get in touch.

Our care homes provide exceptional levels of nursing care 24 hours a day as well as spacious accommodation, company and support. They are registered with the Care Inspectorate as Care Homes with Nursing, specifically for older people. Our dedicated Care Assistants assist our Registered Nurses to provide thoughtful, compassionate, personal care and our Managers and Deputies are also qualified and experienced Registered Nurses.

Yes, our team have specialist training in dementia care and many other medical conditions. We’ll meet with the person and their family before they move in, to carry out an assessment and then tailor a care service to their needs. Please call us to arrange a meeting.

When accommodation becomes available it’s instantly posted on our active waiting lists. Give us a call to find out more.

Yes, and there are different ways to fund care. We can discuss this at the viewing.

Don’t worry, you can stay in the care home and the same room. Your care will continue to be provided with the same compassion and attention to detail.

Yes, all our rooms are single en-suite. However, we can sometimes accommodate couples if two rooms are available at the same time.

Of course, visitors are welcomed and encouraged. We can even arrange for you to have a meal with your guest if you want. Check with individual homes for visiting times. We welcome four legged visitors too – pets always make everyone feel at home.

Yes. We also offer WIFI throughout our homes so you can stream movies, Skype friends and relatives and keep in touch with everything that’s happening in the world wide web.

We provide all these but feel free to bring your own. We have a laundry in house and provide a very good laundry service and always check the labelling for your machine washable clothes.

Yes, we actively encourage you to.

Of course. We want you to feel completely at home and to continue living and doing the things you normally do.

Everything’s on the menu, from breakfast, morning coffee, lunch, afternoon tea and dinner to snacks at suppertime plus other treats throughout the day. We also cater for events like birthdays and parties. We have our own kitchens with trained cooks and staff who will be happy to cater for your needs. We accommodate all special and religious diets.

Yes, we encourage you to go out. Our homes are located in quiet residential areas with easy access to shops, cafes and other areas of interest. There are also activities and bus trips you can take part in – we even have our own bus.

Sometimes residents need to be admitted for treatable conditions. When this happens, we try to get you back home as quickly as possible.

We always ensure we have more than enough members of staff to provide you with an exceptional level of service. In fact, we always staff at, and on occasion exceed, our Care Inspectorate staffing notice.
Our staff are recruited for their values and attitudes as well as their qualifications. They are provided with a full training and development programme to ensure they maintain and expand their skills and expertise. Most of our staff have been in post for several years.

Your Care Home Manager will constantly stay in touch with your relatives by phone, email and Skype.

Let’s chat in person. To discuss your specific situation and needs please get in touch with the care home directly. We will be happy to speak to you and arrange a viewing.