It is important that you report any repairs as soon as possible.

During office hours you can phone our Repairs Desk on freephone 0800 345 7347, via your Coordinator or by using your pullcord to speak to Telecare.

You can also report a repair online by clicking here and filling the request form. Or email us at

Repair categories

All repairs are classified into one of three categories and dealt with as follows:

  • Emergency repairs - made safe within 2 hours
  • Urgent repairs - responded to within 3 working days
  • Routine repairs - responded to within 15 working days

For more information about the different types of repairs, you can read our Maintenance Policy here.

Privacy Settings

Any website will use types of information gathering tools, for example cookies, to function. These are mostly used to make the site work for you and do not usually directly identify you, but they can give you a more personalised web experience. You can choose not to allow some types of tools however this may impact your experience of the site.

Accept all settings

I agree to accept all settings below

Essential needed to use our website

These are necessary for the website to function. They are usually set to enable a response to actions by you for example for services such as logging in, filling in forms or paying for something. This includes third-party services specifically Google Maps and ReCaptcha.

Performance to improve our services to you

This allows us to, for example, count visits and sources so we can measure and improve the performance of our site. It helps us know which pages are the most and least popular and how visitors move around our site.

Other Third-Party to enhance your experience

This is based on uniquely identifying your browser and device. It may be used to build a profile and collect information about your visits. If you do not allow this you'll not be able to see our social media feeds and you will experience less targeted advertising. This category includes for example Facebook pixels, other social media feeds and Google Analytics.

These settings will be stored in a cookie on your device. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit