It is important that you report any repairs as soon as possible.

During office hours you can phone our Repairs Desk on freephone 0800 345 7347, via your Coordinator or by using your pullcord to speak to Telecare.

You can also report a repair online by clicking here and filling the request form. Or email us at

Repair categories

All repairs are classified into one of three categories and dealt with as follows:

  • Emergency repairs - made safe within 2 hours
  • Urgent repairs - responded to within 3 working days
  • Routine repairs - responded to within 15 working days

For more information about the different types of repairs, you can read our Maintenance Policy here.