It is important that you report any repairs as soon as possible.
During office hours you can phone our Repairs Desk on freephone 0800 345 7347, via your Coordinator or by using your pullcord to speak to Telecare.
All repairs are classified into one of three categories and dealt with as follows:
For more information about the different types of repairs, you can read our Maintenance Policy here.
We are committed to undertaking planned maintenance improvements works to our homes to make sure that they continue to meet the Scottish Housing Quality Standard. Planned maintenance works includes: major repairs including kitchens, bathrooms central heating, and electrical wiring; external works including: structural works, roofing replacement, security works, windows, doors, communal lift replacement and environmental works. The programme is targeted to specific issues that we have identified within your home. Planned maintenance work will differ from one property to another for a variety of reasons, such as previous works, age and condition of the property.
There are a number of cyclical repairs that we will carry out on a regular basis in order to maintain your home. Examples of these cyclical repairs are external painting and annual servicing of your central heating system. We will always let you know when a contractor plans to carry out these repairs.
Each year we carry out an annual gas service to ensure gas appliances within your home are safe. This is a legal requirement for landlords.
Every year around 30 people die in the UK, with many others severely ill, from carbon monoxide poisoning caused by gas appliances and flues which have not been properly maintained. This unacceptable number of deaths would be even higher if it wasn't for the strict legislation in the UK. You can't see it, you can't taste it and you can't even smell it, but carbon monoxide can kill without warning in just a matter of hours.
The gas service should last around 30 minutes and our contractor will contact you to arrange a suitable appointment. If you cannot give access personally then perhaps a friend or relative can. Should you have difficulty allowing us access during the day we can make a specific appointment normally within a 2 hour time slot if you contact us in advance of your appointment date. If you fail to provide access and do not respond to our request for access or contact us, we will take the necessary action to gain access to your property before the legally due date.