Guide to Information

The purpose of our Guide to Information, available in this section, has been developed to:

  • Allow you to see what information is available (and what is not available) for Viewpoint in relation to each class in the Model Publication Scheme
  • State what charges may be applied 
  • Explain how you can find the information easily
  • Provide contact details for enquiries and to get help with access to the information 
  • Explain how to request information that we hold which has not been published

We publish all the information that we hold within the following classes.

Where information has been updated or superseded, only the current version will be available. If you would like to see previous versions, you may make a request to us for that information.

Charges for Formats other than Online

All of the information listed is available on our website (unless stated), and completely free to access online. However, we understand that not everyone will have online access and where this is the case you can contact us to view this in our office (where this would be convenient).

If you would like a printed copy of any of the information listed, unfortunately we may have to charge a small fee to provide this. This fee will never exceed the cost of photocopying and postage – and we will let you know any total cost before we forward this to you.  

 

Our charges for providing any information detailed in this guide are summarised below:

Format Charge
View at our Office Free
Print in black and white 10p per A4 sheet
Print in colour 20p per A4 sheet
CD ROM 50p per CD ROM
Posted document/CD ROM Cost of postage incurred

Description of who we are

Mission Statement

Online - click here

Vision

Online - click here

Values

Online - click here

Corporate Objectives

Online - click here

 Area of operation

Online - click here

Key activities; strategic / corporate plan(s)

Online - click here

Customer Code/ Charter

Online - click here

Location and Opening Arrangements

Address

Online - click here

Telephone number and email address for general enquiries (and dedicated lines where appropriate)

Online - click here

Opening times

Online - click here

General contact arrangements

Online - click here

Contact details for making a complaint

Online - click here

Information relating to Freedom of Information

Publication Scheme and Guide to Information

Online click here

Charging Schedule for Published Information

Online click here

Contact details and advice on making an FOI request

Click here for information how to make a request or send an email to: dpo@viewpoint.org.uk

Freedom of Information policies and procedures

Online - click here

Charging Schedule for environmental information provided in response to requests made under EIRs

Online - click here

About our Governing Body

List of governing Body Members

Online - click here

Description of the role of the Governing Body

Online - click here

How to become part of the Governing Body

Online - click here

About our Staff

List of senior management team, including professional biography and contact details

Online - click here

Organisational structure

Online - click here

Governance Documents and Corporate Policies

Rules/Articles

Online - click here

Standing Orders

Online - click here

Membership Policy

Online - click here

Code of Conduct for Staff

Online - click here

Code of Conduct for Governing Body Members

Online - click here

Entitlements Payments and Benefits Policy

Online - click here

Register of interest

On request – click here to request information

Equalities Polity

Online - click here

Health and Safety Policy

Online - click here

Sustainability Policy

Online - click here

Relationship with Regulators

Engagement plan with Scottish Housing Regulator

Online - click here

Assurance Statement

Online - click here

Annual Return on Charter Submission to SHR

Online - click here

Financial Returns to SHR

Online - click here

Charter report to tenants

Online - click here

Filter publications by category: Performance Reports

Internal and External Audit arrangements

Online - click here

Key Partnership

Strategic agreements with other organisations

 On request – click here to request information

 

Information about our work, our strategy and policies for delivering services and information to our service users.

How to use our services

List of services provided

Online - click here

How to report a repair

Online - click here

Right to Repair information

Online - click here

How to apply for a house

Online - click here

How to get information about tenancy support

Online - click here

How to make a complaint

Online - click here

How to speak to a housing officer

Online - click here

How we consult with tenants and other customers to inform and improve service delivery and develop new services

Online - click here

Policies and Procedures

Allocations Policy

Online - click here

Adaptations Policy

Online - click here

Anti-Social Behaviour Policy

Online - click here

Asbestos Management Policy

Online - click here

Arrears Management Policy

Online - click here

Asset Management Policy

Online - click here

Stock condition information

On request – click here to request information

Customer Care Policy

Online click here

Data Protection Policy

Online click here

Equality and Diversity Policy

Online click here

Health and Safety Policy and procedures

Online click here  

Legionnaires Inspection/Prevention Policy

Online click here

Procurement Policy

Online click here

Risk Management Policy

Online click here

Rent Setting Policy

Online click here

Repairs Policy

Online click here

Sustainability Policy

Online click here

Tenant Engagement Policy

Online click here

Unacceptable Actions Policy

Online click here

Internal procedures relating to the above

 On request – click here to request information

 

 

Information about the decisions we take, how we make decisions and how we involve others.

Governing Body Meetings

Governing body meeting minutes

Online click here

Filter publications by category: Board Minutes and Agendas

Governing body meeting reports/papers

Online click here

Filter publications by category: Board Minutes and Agendas

Governing body agendas

Online click here

Filter publications by category: Board Minutes and Agendas

Consultation and Participation

Tenant Participation Strategy

Online click here

Consultation reports

Online click here

Filter publications by category: consultation reports

Tenant Scrutiny Panel composition

On request – click here to request information

Registered Tenant Organisations

On request – click here to request information

 

Information about our strategy for, and management of, financial resources (in sufficient detail to explain how we plan to spend public money and what has actually been spent).

Information about our accounts and budgets

Description of funding sources

Online click here

Audited accounts

Online click here

Budget policies and procedures

Online click here  

Budget allocation to key service areas

Online click here  

Our programme of work and projects

Brief details of any project funding and how it’s being spent

Online click here

Filter publications by category: Board Minutes and Agendas

Capital works programme/plans information (annual programme figure)

Online click here

Filter publications by category: Board Minutes and Agendas

Spending relating to Staff and Governing Body

Expenses policies and procedures

Online click here  

Senior staff/governing body member expenses at category level e.g. travel, subsistence and accommodation

Online click here  

Board member remuneration other than expenses

Online click here  

Pay and grading structure (levels of pay rather than individual salaries)

On request – click here to request information

General information about staff pension scheme

On request – click here to request information

 

Information about how we manage our human, physical and information resources

Human Resources

Staffing structure

Online click here

Recruitment

Online click here

Performance Management

Online click here

Salary and Grading

On request – click here to request information

Promotion

Online click here

Discipline

Online click here

Grievance Policy

Online click here

Maintenance and retention of staff records

Online click here  

Internal procedures relating to above (where available)

On request – click here to request information

Trade Union information

Online click here

Summary of professional organisations/trade bodies of which we are a member

On request – click here to request information

Physical Resources

Management of our land and property assets, including environmental/sustainability reports

On request – click here to request information

General description of our land and property holdings

Online - Click here

Estate development plans

On request – click here to request information

Information Resources

Records management policy and records management plan, including records retention schedule

Online - Click here

Data protection or privacy policy

Online - Click here  

 

Information about how we procure works, goods and services, and our contracts with external providers.

Our Contractors and suppliers

Information about our key service delivery contractors who carry out:

  • -responsive repairs
  • -landscape maintenance
  • -planned/cyclical works

 

On request – click here to request information

Information about regulated procurement contracts awarded (value, scope, duration)

On request – click here to request information

List of suppliers and contractors used by organisation (provided to staff under our Entitlements Payments and Benefits Policy)

Online - Click here  

Our Procurement

Procurement Policy and procedures

Online - Click here

Information on how to tender for work and invitations to tender

Online - Click here

Register of contracts awarded which have gone through formal tendering, including name of supplier, period of contract and value

On request – click here to request information

Links to procurement information we publish on Public Contracts Scotland website

Online - Click here

Framework Agreements

On request – click here to request information

 

Information about how we perform as an organisation, and how well we deliver our functions and services.

How we are performing

Annual Report

Online - Click here

Filter publications by category: Annual Reports

ARC report to tenants

Online - Click here

Filter publications by category: Performance Reports

Performance Standards/indicators

Online - Click here

Filter publications by category: Performance Reports

Benchmarking information

Online - Click here

Filter publications by category: Performance Reports

Complaints policy and guidance

Online - Click here  

Complaints reports

Online - Click here

Filter publications by category: Performance Reports

Tenant scrutiny reports

On request – click here to request information

 

Information packaged and made available for sale on a commercial basis and sold at market value through a retail outlet e.g. bookshop, museum or research journal

This class does not apply to Viewpoint Housing Association as we do not produce any publications for sale.

Not applicable

Open data made available by us under the Scottish Government’s Open Data Resource Pack and available under open license.

This class does not apply to Viewpoint Housing Association.

Not applicable